FAQ
Frequently Asked Questions
Q: Can you tell me when a certain item will be restocked?
A: We never know when we will get a certain item back in stock. We could get one in tomorrow or it could be a year. The best thing to do is to find the sold out product listing on our website and click the big red "Contact Me When Available" button. There, you can sign up to be notified as soon as we add one in stock!
Q: I don’t see a listing for a certain part or set on your website when I search for it. Can I still be notified?
A: We have no way to notify you for a listing that doesn’t exist yet, but we are adding new parts and sets to our website every day! Stay tuned to our Newest Products page to check for brand new listings.
Q: How do I sell or trade items to you?
A: The best thing to do is to go to our online Selling & Trading form and click on the underlined "online form" link. There you can add pictures and a detailed description of your items so we can get back to you in a timely manner with an accurate quote. This works if you plan to ship your items to us, or if you just want a quote before bringing your items into one of our storefront locations.
Q: I received my package and some of my items are missing.
A: Your order may be being filled via split fulfillment between multiple locations. You can verify this from your order page or by seeing if you got multiple shipping notification emails. If you still believe you are missing items, please reach out to us at [email protected]
Q: Are your As-Is sets missing pieces?
A: Make sure to read our Condition Guide on the product page before making a purchase. Our As-Is sets do not include Minifigures or animals and are not guaranteed to be complete. They will include the original instructions, but no box. We are only able to give the sets a brief visual inspection to see if they appear mostly complete. Many of our customers enjoy these sets if they are looking for a project and may already have replacement parts on hand, are willing to source them, or are just buying the sets for parts. They are As-Is and are priced accordingly.
Q: Can you send me a picture of a certain As-Is set?
A: Unfortunately we are unable to provide pictures of our As-Is sets upon request as we have thousands of these sets in our warehouse. If you live near the correct store location where this item is in stock, you can come in if you wish to take a look at it in-person.
Q: Can you send me pictures of box condition for Sealed or Certified Pre-Owned sets?
A: Yes! We will be happy to verify or send pictures to show box or seal condition for any of our sets that include the original boxes. Just email us at [email protected]
Q: Where are you located?
A: We have locations in Newnan, GA (Atlanta Brick Co) and Longwood, FL (Orlando Brick Co). Check out our Visit Us page for more details or to plan your trip!
Q: Are you hiring?
A: While we are not always actively hiring, you can always put in an employment application using this form.
Q: Do you ship items to my country?
A: Yes, we ship items all over the world! You should see an automatic shipping quote at checkout after you enter your address.
Q: Why is the shipping on my order so high?
A: If you believe the shipping on your order seems high, email us at [email protected] with a screenshot showing all of the items in your cart and the shipping price. We can verify item weights or tell you if certain items are making your order split fulfillment which increases shipping price.
Q: How do I check my rewards points or store credit balance?
A: You can check your rewards by logging into our website using your rewards account email and then clicking the “Check Rewards” tab on the side of our home screen. For store credit, you can check your email or your orders page to find the digital gift card balances.
Q: I just placed an order, can I add items to it?
A: If your order has not been shipped yet, send us an email and we may still be able to add items and send you a invoice for the difference.
Q: Do you sell instructions or boxes?
A: We do not currently sell instructions or boxes individually.
Q: Do you buy instructions or boxes?
A: We do not currently buy instructions or boxes, but will accept them as part of trade-ins or as a donation if they are going to be discarded anyway. If you have older or more valuable boxes, you can bring them in our storefront to be assessed.
Q: Do you take requests to print custom minifigures?
A: We do not print our own custom minifigures and are therefore unable to take commission requests.
Q: Do you all make custom kits or commission builds?
A: Yes! We can make all manner of customized builds or kits. Check out or Commission Build page for more information and then send us an email when you’re ready
